In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

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A wonderful book to read and understand how innovative and bold thinking can help succeed.

The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity.

And something which is unreasonable, not backed by data, completely disconnected from the past, suddenly becomes a reality of the future. A very easy-to-read case study about empowering employees and giving them the opportunity to do great things under a clear vision.

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

We call her the Amma. Nov 12, Kaustubh Kirti rated it liked it Shelves: The system had a guaranteed resolution time. Create a Compelling Vision for Tomorrow Employees at your company can get a paycheck from anywhere.


Death of Vuneet Advertising Industrial Complex by: Does your team believe in you? Feb 03, Bryan added it. Hardcoverpages.

From soul searching to bringing in transparency and a culture of change the author successfully inverts the pyramid and makes the employee the center of all business activity.

Want to Read saving…. Where does your differentiated value get created?

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Nayar emphasizes the literal definition of that term; to transform means to change the form of something. They could also construct over English sentences that they had never heard before. Lists with This Book.

Vineet Nayar: Employees First, Customers Second

Very interesting read even though not very “actionable”. It is very well understandable that the level of employee satisfaction sky rocketed with it all. How do you get together a group of people who are willing to take on the impossible, and get them to execute customr a high level to do it?

The value zone in action. And hence, enhanced customer satisfaction. While reading the book the authors story telling and flow makes it fmployee appealing and important. The company did it for eight years, for about 6, managers. Trivia About Employees First, Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: HCLT was no different.


Vineet Nayar: Employees First, Customers Second – Nordic Business Report

To ask other readers questions about Employees First, Customers Secondplease sign up. A very interesting take on how conventional management techniques could be inverted to focus on creating value for the driving force of a tech company- its employees. Management thought and learning is ongoing but micro picture of responses and detailed version of changes would make the read more illustrative.

Nayar used the four questions and four steps in Indian schools to vastly zecond educational outcomes—specifically in English and math. The suggestions are clear enough without giving specific “how-to’s”.

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